Frequently Asked Questions

Product questions

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Can I install it myself?

Yes. Peel and stick onto a clean, smooth surface.

Yes. Trim with a utility knife or sharp scissors to make the needed length. The panel itself is scratch resistant when on the wall.

When removed carefully, it generally leaves no residue on smooth painted walls.

(Results can vary depending on the wall surface and paint condition.)

Painted drywall, wood, glass, laminate, MDF, metal and most smooth surfaces.

They are not suitable for uneven, textured, or damaged walls, as the adhesive requires full contact with the surface to create a strong bond.

Shipping

We offer free standard shipping on all orders within the United States. There is no minimum order value required to qualify for free shipping.

Where We Ship From

Our products are shipped directly from our international fulfillment partners in China to our customers.

Delivery Times

Our shipping process consists of two stages:

  • Processing Time: 1–2 business days.
  • Transit Time: 6-10 business days.
  • Estimated Delivery Time: 7–12 business days.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays, customs processing, severe weather, or peak shopping periods.

If you need to modify or cancel your order, please contact us as soon as possible at support@wall-district.com.

Orders are typically processed within 1–2 business days. Once an order has been processed and dispatched, we are unfortunately unable to make any changes or cancel the shipment.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use this tracking number at any time to monitor your shipment through the tracking link provided in the email, or track your order here.

Returns

If you are not satisfied with your order, you may request a return or exchange within 30 days of the date your order is delivered.

To return an item, please follow these steps:

  1. Contact Us: Email us at support@wall-district.com within 30 days of receiving your order. Please include your order number and the reason for your return.
  2. Receive Return Instructions: Our customer support team will confirm your return request and provide the return instructions. All returns are sent to our return facility in the United Kingdom.
  3. Prepare Your Return: Carefully pack the item in its original packaging, including all accessories and any included items.
  4. Ship the Return: Send the package to the provided return address and share the tracking number with our support team.
  5. Refund: After we receive and inspect your return, your refund will be issued within 5 business days via your original payment method.

If you'd like to exchange your item for a different color, contact our support team at support@wall-district.com and we'll be happy to assist you.

For change-of-mind returns, customers are responsible for return shipping costs.All change-of-mind returns must be shipped to our return facility in the United Kingdom.

We cover the return shipping costs only in the following situations:

  • The item has a manufacturing defect.
  • The item was damaged during transit.
  • You received the wrong item.

In these situations, please contact us at support@wall-district.com before shipping the item back. We will provide instructions for returning the item at no cost to you or offer another appropriate resolution.

We strongly recommend using a trackable shipping service. You may be asked to provide a valid tracking number or shipping receipt as proof of return.

Once your returned item has been received and inspected, approved refunds will be issued to your original payment method within 5 business days.

After we issue the refund, your bank, credit card provider, or payment provider may require additional processing time before the funds appear in your account. This processing time is outside our control.

There are no restocking fees for eligible returns.

Because Wall District offers free standard shipping on orders within the United States, there is no original standard shipping charge to refund.

If your panels arrive damaged or you notice a quality issue, please:

  1. Place the panels on a flat surface.
  2. Take clear photos or a video showing the damage or defect, along with the product label.
  3. Email the images or video, along with a description of the issue, to support@wall-district.com

After reviewing your claim, we will either send a replacement free of charge or arrange a return at no cost to you.

Still Don't See Your Question?

Reach out to us with any questions, concerns, or feedback, as our customer service team is available from Monday – Friday, 8:30 AM EST to 5:30 PM EST. We aim to respond within 24 hours.

Send us an email or contact us through the contact form at the bottom of this page.

Company Name: Belleza Ecommerce LLP

Company Number: OC445192

Emailsupport@wall-district.com

Phone number: +1 307-381-2218

Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

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