Refund policy

If you are not satisfied with your order, you may request a return or exchange within 30 days of the date your order is delivered.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs. All change-of-mind returns must be shipped to our return facility in the United Kingdom.

We cover the return shipping costs only in the following situations:

  • The item has a manufacturing defect.
  • The item was damaged during transit.
  • You received the wrong item.

In these situations, please contact us at support@wall-district.com before shipping the item back. We will provide instructions for returning the item at no cost to you or offer another appropriate resolution.

We strongly recommend using a trackable shipping service. You may be asked to provide a valid tracking number or shipping receipt as proof of return.

How to Return Your Order

To return an item, please follow these steps:

  1. Contact Us: Email us at support@wall-district.com within 30 days of receiving your order. Please include your order number and the reason for your return.
  2. Receive Return Instructions: Our customer support team will confirm your return request and provide the return instructions. All returns are sent to our return facility in the United Kingdom.
  3. Prepare Your Return: Carefully pack the item in its original packaging, including all accessories and any included items.
  4. Ship the Return: Send the package to the provided return address and share the tracking number with our support team.
  5. Refund: After we receive and inspect your return, your refund will be issued within 5 business days via your original payment method.

Return Eligibility

For change-of-mind returns:

  • The return must be requested within 30 days of delivery.
  • Items must be unused and in their original condition.
  • The item must be returned in its original packaging, including any accessories or other items originally included.
  • Claims for damaged, defective, or incorrect items may require photo or video evidence so that we can verify and resolve the issue.

These conditions for change-of-mind returns do not affect claims relating to products that arrive damaged, defective, or incorrect.

Returns Not Eligible

Change-of-mind returns cannot be accepted if:

  • The return is requested more than 30 days after delivery.
  • The product has been used, installed, cut, or altered.
  • The adhesive backing has been removed.
  • The product is not returned in its original condition and packaging.

Refunds

Once your returned item has been received and inspected, approved refunds will be issued to your original payment method within 5 business days.

After we issue the refund, your bank, credit card provider, or payment provider may require additional processing time before the funds appear in your account. This processing time is outside our control.

There are no restocking fees for eligible returns.

Because Wall District offers free standard shipping on orders within the United States, there is no original standard shipping charge to refund.

Exchanges

If you'd like to exchange your item for a different color, contact our support team at support@wall-district.com and we'll be happy to assist you.

Change of Mind

If you've changed your mind, you may request a return or exchange within 30 days of delivery.

The item must meet the return eligibility requirements above. Customers are responsible for the cost of returning change-of-mind purchases to our return facility in the United Kingdom.

Damaged Items or Quality Issues

If your panels arrive damaged or you notice a quality issue, please:

  1. Place the panels on a flat surface.
  2. Take clear photos or a video showing the damage or defect, along with the product label.
  3. Email the images or video, along with a description of the issue, to support@wall-district.com

After reviewing your claim, we will either send a replacement free of charge or arrange a return at no cost to you.

Wrong Item Received

If you receive the wrong item, please contact us as soon as possible. We will either:

  • Send you the correct replacement free of charge, or
  • Arrange a return of the incorrect item at our expense.

Contact us

Our customer service team is available from Monday – Friday, 8:30 AM EST to 5:30 PM EST. We aim to respond within 24 hours.

Company Name: Belleza Ecommerce LLP

Company Number: OC445192

Email: support@wall-district.com

Phone number: +1 307-381-2218

Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom